Mentions in Source
- Recent studies in digital public services suggest a “digitalization paradox,” where advanced digital tools can inversely affect stakeholder well-being.
- A critical reflection suggests the existence of “conceptual inertia.” The density of the central cluster may mask a “digitalization paradox” in which traditional efficiency metrics (RPA, cost-reduction) overshadow the emerging concepts/twin-transition|Twin Transition requirements of green ICT and human-centric AI.